Privacy Policy

Seaforth Blinds (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, and store your personal information when you interact with our website, products, and services.

1. What Information We Collect

We may collect personal information including:

• Full name
• Phone number
• Email address
• Residential or business address
• Billing and payment details
• Product preferences and order history
• Information relating to quotations, measurements, and installations
• Website usage information and cookies

We may also collect additional information you voluntarily provide when contacting us.

2. How We Collect Information

We collect personal information when you:

• Request a quote
• Contact us by phone, email, or website form
• Purchase products or services
• Book consultations or installations
• Subscribe to marketing communications
• Visit or interact with our website

Information may also be collected through cookies, analytics tools, and third-party platforms.

3. Why We Collect Your Information

We collect and use your information to:

• Provide quotations and services
• Process orders and payments
• Arrange delivery and installation
• Respond to enquiries and support requests
• Manage warranties and after-sales service
• Improve our products, services, and website
• Send updates, promotions, or marketing communications (where permitted)

4. Disclosure of Personal Information

We may disclose your information to:

• Suppliers and manufacturers
• Installation contractors
• Delivery providers
• Payment processors
• IT and website service providers
• Professional advisers where required
• Government authorities where legally required

We do not sell your personal information to third parties.

5. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically or in physical records.

While we take reasonable security precautions, no method of electronic transmission or storage is completely secure.

6. Cookies and Website Analytics

Our website may use cookies and analytics services to improve user experience and understand website traffic.

Cookies may collect:

• browser type;
• IP address;
• pages visited; and
• time spent on the website.

You can disable cookies through your browser settings, although some website features may not function correctly.

7. Marketing Communications

We may send promotional emails or marketing communications where permitted by law.

You can opt out of marketing communications at any time by:

• clicking the unsubscribe link in emails; or
• contacting us directly.

8. Access and Correction

You may request access to the personal information we hold about you and request corrections if information is inaccurate or outdated.

Requests can be made using the contact details below.

9. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website with the revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

Seaforth Blinds
Email: sales@seaforthblinds.com.au
Phone: 0439193928
Address:  9 Olsson Close Hornsby Heights